Cancellation & Refund Policy

1. Overview

This Cancellation and Refund Policy explains how subscription billing, cancellations, renewals, and refunds are handled for Keyword Hippo.

Keyword Hippo provides software tools for search engine optimization, keyword rank tracking, Google Maps visibility tracking, website auditing, Google Search Console reporting, and AI-assisted marketing recommendations.

By purchasing a paid Keyword Hippo subscription, you agree to the applicable billing terms presented at checkout and this policy.

This policy should be read together with our Terms of Service and Privacy Policy.

2. Subscription Billing and Renewals

Keyword Hippo offers or may offer paid subscription plans with recurring billing.

The applicable subscription price, billing frequency, and included features will be disclosed before purchase.

Unless canceled before the next renewal, a recurring subscription will automatically renew according to the billing schedule agreed to at checkout.

Customers authorize the applicable recurring charges when they subscribe to a paid plan.

Any separate usage-based fees, such as additional SEO scans or other billable services, will be disclosed before the relevant purchase or charge.

3. How to Cancel Your Subscription

Customers may cancel their Keyword Hippo subscriptions at any time without cancellation fees.

To request cancellation, contact our support team using the information below.

If self-service subscription management is made available in your Keyword Hippo account, you may also be able to cancel using that feature.

4. What Happens After Cancellation?

When a paid subscription is canceled:

• The subscription will not automatically renew after the current billing period.
• Customers generally retain access to the paid features of their plan until the end of the current paid billing period.
• Paid subscription features may become unavailable when that billing period ends.
• Cancellation does not automatically constitute a request to delete the customer's account or data.

Continued access to account information after cancellation may depend on the platform's current features and applicable data retention policies.

5. Refund Policy

Keyword Hippo subscription payments are generally nonrefundable, except where required by applicable law.

This includes payments for subscription periods that have already started.

We generally do not provide prorated refunds for unused portions of a billing period following cancellation.

Canceling a subscription prevents future subscription renewals, but does not automatically reverse charges already processed.

When May a Refund Be Considered?

Customers may contact our support team regarding:

• Duplicate subscription charges
• Potentially incorrect billing amounts
• Charges processed after a timely cancellation
• Other billing errors
• Refund rights provided by applicable law

Refund requests are reviewed individually. Submitting a request does not guarantee a refund unless one is required by applicable law.

If a refund is approved, it will generally be issued to the original payment method, subject to payment processor requirements and applicable law.

6. Incorrect or Unauthorized Charges

If you believe your account has been charged incorrectly, please contact us as soon as possible.

Send an email to Support@keywordhippo.com with the subject line "Keyword Hippo Billing Issue."

Please include:

• Your account email address
• The approximate billing date
• The amount charged
• A brief explanation of the issue

Do not email us full credit card numbers, passwords, or sensitive financial credentials.

We will review the information and respond with the available next steps.

7. Account Data After Cancellation

Canceling your subscription and deleting your Keyword Hippo account are separate actions.

Canceling a subscription stops future recurring subscription charges once the cancellation is effective. It does not automatically request deletion of your stored information.

If you would like to request account deletion or deletion of eligible stored information, contact Support@keywordhippo.com.

Certain information may need to be retained for legitimate business purposes, payment records, security, or legal compliance.

For additional information about data handling, please review our Privacy Policy.

8. Changes to This Policy

Keyword Hippo may update this Cancellation and Refund Policy as our subscription options, software features, or legal obligations change.

When material updates occur, we will provide notice as required by applicable law.

The effective date displayed at the top of this page will identify the most recent version of the policy.

9. Contact Keyword Hippo Support

If you have questions about subscriptions, cancellations, renewals, refunds, or billing, please contact our team.